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It is recommended to re-enable the Secure Boot setting after the recovery is finished. This is required for the Recovery tool to work correctly.

Enter the BIOS settings on the Workstation in need of recovery.

Extract the ZIP contents and then copy the dlrecvr.dat file generated earlier, to the USB drive so that the final file structure of the drive looks like this:ĭecrypting the Workstation using the ESET Encryption Recovery Utility Please Note: If the Workstation being recovered is a laptop you should ensure it is connected to its power supply before starting the decryption process.

Download the ESET Encryption Recovery Utility here:.

On another computer, insert an empty USB drive.

Preparing the ESET Encryption Recovery Utility This file is found in the isolinux folder inside the ISO

Extract or mount the Recovery ISO generated and copy the dlrecvr.dat for later use.

After a short while your browser will prompt to download the generated image file.

To protect the decryption image you will need to enter and confirm a password for the image then click the Create button.

Click the Tools button then select the FDE Recovery Image menu item.

Select the workstation you wish to decrypt within the ESET Endpoint Encryption Server Workstation list and then click the Details button.

Obtain the FDE Recovery ISO from the ESET Endpoint Encryption Server This method should only be performed by an Administrator, as providing the FDE Admin password to an end-user creates a security risk. Note: it is possible to decrypt a Managed Workstation using the FDE Admin password instead of generating the dlrecvr.dat file. To decrypt a Managed UEFI BIOS Workstation, you must boot the Workstation using the ESET Encryption Recovery Utility and follow the on-screen instructions to decrypt the disk(s).